I didnt think it was possible to find customer service worse than TUI. Congratulations Matressman you have totally surpassed expectations. Firstly I purchased a wardrobe online delivery 2-3 weeks because it was ready assembled. Fine - I dont mind that, I definately didnt want to build it myself. Arrived home from work 2 days later to find a flatpacked wardrobe left outside my front door. Confused, I contacted mattressman who told me it was a mistake on their webisite and it was indeed flatpack but they hoped I enjoyed my wardrobe! I asked if it could be returned - it could but I would have to pay the courier charge as I should have refused delivery....! Hmmmm bit hard to refused what should have been a signed for delivery when its left outside your front door. So I decided to build the wardrobe. It is actually pretty sturdy, its just a shame about the 1cm gap between the doors and the missing handles. I tried to call their CS team however its either engaged or just rings out and emails must be going to an unmonitored box as replies never came. I finally took to social media to try and get a response which worked and the handles were sent out to me. The rest of my issues simply ignored. Word of advice, good customer service costs nothing and can be the difference between someone have a bad experience and still giving you a good review and possibly even returning. Really really poor.