No complaints. We have just had a Mattressman mattress delivered through a delivery firm called Panther.Good tracking and it arrived earlier than expected. Excellent service and cheerful guys. Our spare room has the same British Bed Company 1200 Cotton Pocket Chenille mattress.With so many people commenting on how comfortable it is, I thought I would try it out because our own old mattress is so hard. The 1200 Chenille is a soft bed, but over time the spare room mattress has settled down and could be classed as medium...... super for my bad back.Hopefully the new one will do the same. Thank you mattressman. This is a genuine comment.