Ordered a wardrobe, when delivered and unpacked found some parts that had been drilled wrong so was unable to assemble, managed to through to there customer services after about an hour on the phone, they told me to send images of the faulty parts which I did, heard nothing for about a week, had another call asking me for some more images? this I did the same day, no contact from them, it is now 3 weeks since delivery, rang them again only to be told the person dealing with my concern was out of the office and would ring me the next day, nothing, so rang them again by this time I had had enough so asked for a full refund, which they agreed to, to my surprise , I then asked when would they be picking up the faulty unit, they replied we will ring you to arrange a date within the next couple of days again no call but a driver turned up 3 days later to collect said wardrobe. Full refund has been credited to my visa card and even now no contact from there customer services to find out if the item had been collected and refund had gone through. This companies customer services dept are so bad I wonder how they survive.