Did an order in Kendal store yesterday by the staff online #200208771 for a tee-shirt and paid postage on arrival home found in the receipt that a different one had been ordered black instead of the blue one I had brought to the counter! Contacted Kendal told to contact customer service waited 20 mins for phone to be answered they could cancel the order but I would have to go in store for a refund - extra petrol and parking for their mistake. Contacted Kendal and told the same obviously not run by people in the 21st century! Do not buy anything unless you want to spend a day sorting out their errors! Very expensive mistake!