Absolutely terrible service after our recent breakdown. Today I've spent 3-4 hours on hold with them to speak to staff who would pass me from pillar to post, only to then rudely hang up on me mid-sentence so the whole farce could start again. That was just to establish where my towed car actually was! They have not delivered the car to the garage and now say it will be 48 hours before they do. So, provided I can trust that version which I don't, that will be 2-3 wasted garage days during which I cannot get to work. The RAC staff have lied, cut me off, refused me the right to complain, refused me transcripts of the recorded calls and have not got back to me when they 'promised' to do so. All of this, several times, all day. I have the most expensive level of cover you can get and have had no level of service from this joke of an outfit. Been with them for many years but when you finally need them they are not there for you. Avoid at all cost - certainly can't wait for my policy to finish so I can go elsewhere!