Wife hit object on road surface with her Mini, holing the sump. 154 miles from home. Top cover price paid to RAC for many years. Called RAC to be told we are not covered. They class this as an accident! Recommended to me that I claim on our car insurance! Complaints process is a joke. Their staff must be trained just to P you off. My auto renewal had gone through the previous week with an increase of £28. I immediately cancelled when they said they wouldn’t recover my wife's car and they kept £25. To cap it all, today I received a 50% off offer email on their membership. I’d rather lick a fistful of nettles! They shouldn’t be able to use the word Royal.