I broke down on one of the hottest days of the year. I had the dog and my 89 year old mother with me. I rang them and got a rotten machine. It asked for my reg , but when I was saying N it was saying M. so frustrating. So It sent me a message saying type in my reg which I did. Then the stupid thing said I hadn't sent it. I was red hot and fuming. I didn't even manage to get through to them. Luckily the car started again so I drove home very slowly and stressed. I have said I want my last direct debit payment back as i am paying fir something I havnt had. And they are refusing to give me it back. Disgusting service