Rated 1 out of 5 stars Failed at every point. Very limited parameters. My vehicle broke down during a recent trip to the UK. (I live, and work on the Isle of Man). Whilst the RAC got it going, I was told it wouldn’t restart if the engine stopped. Ultimately I had to keep the vehicle running. Proactively I drove the vehicle to the nearest garage and left it on their forecourt overnight. Unfortunately the garage had no room in their diary to address the fault. They anticipated having to strip the engine to assess the issue and, couldn’t see an opportunity to do that for at least ten days. Should the vehicle require additional parts, then it would hypothetically need to remain at the garage even longer. With a return crossing booked for the following Sunday and no other garages in the area able to fit the vehicle in, it seemed the simplest solution to get the vehicle back to the specialist garage on the Isle of Man. With no access to transport (the RAC doesn’t offer the courtesy car you’re entitled to, you have to be proactive and ask for it..!) someone in the garage offered to loan me their vehicle until I could get my vehicle sorted. (Which was assumed to be less than a week). Because the car was at a garage that *could* potentially fix it (at some point) the RAC said the onward travel aspect of the policy was null and void. I’d need to pay an additional £250 (irrespective of the fact the garage hadn’t been contracted to do the work and ultimately couldn’t do the work). The RAC are apparently not responsible for garages time schedules, just as much as I’m not responsible for ferry schedules to and from the Isle of Man. With the TT on, there was minimal availability on any ferry. I couldn’t get my child and my pets back without significant expense unless I had a vehicle and was able to use my original ticket. Reluctantly I agreed to pay the £250 and arranged to be collected on the Sunday morning well in time for the ferry. I explained to the person taking the booking that I suffered with anxiety, that I had an important work related meeting I had to be back on island for on the Monday. I booked for 11 am. I called back to clarify that the I could accompany the vehicle and that my pets were able to travel in it as planned. I then called back on the Friday to check arrangements (anxiety) and the Saturday (anxiety). Getting through to anyone was very difficult, sitting in a queue on an automated loop. On the Sunday, (day of collection) I called at 9.20. I spoke to someone and explained my anxiety was high because I was worried about not meeting the ferry. I was told not to worry, that everything was in hand and booked in for 11 am. At 11.10, and with no word from the RAC, I called them to be told the job had just gone live and they were waiting for someone to ‘pick it up’. Needing to be checked in at a ferry an hour away, I started emptying the vehicle I had loaded in to the car I had borrowed. I was distraught. Stuck in the Uk, the travel arrangements I thought I had sorted hadn’t. The RAC got back to me at 12.38 to ask where the vehicle keys were, (I’d posted them through the letter box at the garage as I took the car I had had to borrow). The RAC tried to imply that with 7 minutes to get to a ferry and check in by 12.45, that was the issue. The issue actually was that at no point did anyone, during any of my conversations with them, tell me you couldn’t pre-book a recovery. Had I not took the borrowed car, I wouldn’t have got my child and my pets back and I would have missed my meeting. I then had to cancel plans I had made for the following weekend, I had to book an additional ferry, pay an extra week to borrow the car and sort out accommodation so that I could return to collect the vehicle that wasn’t collected. Miraculously the RAC did manage to prebook the recovery this time and things did go ahead as I’d anticipated they would have done a week earlier. I did have to speak to McAdams myself who then helped me negotiate the collection of the vehicle off the Ferry on the IOM side. The RAC completely lax in their organizational skills to manage the logistics of the recovery. Now we have a significant dispute over the costs incurred. There is absolutely no good will offered in terms of the avoidable inconvenience, anxiety and stress. To compound the matters more, there seems to be a complete lack of understanding where the logistics of having a vehicle broken down in the Uk whist needing it to be somewhere else, for a specific time etc. As a single mother stranded in the Uk, I can honestly say that they did nothing to elevate my stress and anxiety. The fourth emergency service? No way. They failed me at every point and are continuing to do so now. Complaint being lodged with the ombudsman and policy won’t be renewed.