DO NOT USE RAC FOR BREAK DOWN COVER…Found out today that the breakdown service I purchased with my insurance cover is unfortunately provided by RAC. Broke down at 16:30 today, called my breakdown helpful, heart sunk when I was put through to the RAC call centre. After providing details of my situation, including providing details regarding a health condition I have, RAC made me wait 3.5 hours at the side of the A15 before a vehicle technician arrived from third party contractor (Richford) to assist. I was promised a call back from a manager twice and offered a taxi to take me home, none of these promises were actioned or delivered by RAC. I eventually got back to my front door at 21:30, I was only 8 miles from my home when I broke down, could have walked home in the time it took RAC to help me. I vowed 10 years ago never to use RAC as a break down provider again, had I known they were my insurers breakdown provider, I would have taken my custom elsewhere. RAC you are a despicable organisation with no empathy or care for your customers and an absolute disgrace to the motor vehicle recovery industry. PLEASE PLEASE PLEASE PEOPLE, seriously consider who your breakdown provider is as you’ll regret the day you signed up as a RAC member and then endure the service I and many others have!