I had a blow out on the M1 a month ago , the call handler seemed ok I told them I had no spare wheel because my new car didn't come with one (I've since purchased one) the tyre was destroyed therefore the car was undrivable. I have cover to tow me home. When the RAC arrived I wasn't given that option and was told I would have to wait for an independent mobile tyre fitter for 90 minutes (I had already waited for the RAC) the cost was £155 for a tyre for a kia picanto. After he called his chosen fitter he offered to tow me to some services. I was dropped off at the services and the fitter took more than 90 minutes to arrive so I was panicking I would get a parking fee for being over the 2 hr limit. I was only 7 miles from home why wasn't I offered to be towed home instead of services. 2 weeks later the very same brand new tyre went flat when I was 200 miles from home so had to call out the RAC again. This time the call handler was very rude and unhelpful - the recovery man was very helpful and found the new tyre had a leaking valve, which he replaced. I put in a complaint about not getting me home on the first incident when I could have gone to a trusted tyre fitter which wouldn't have left me stranded again 2 weeks later. They refuse to speak to me on the phone so messages have to go through an online form which they don't always respond to and when they do they are condescending and clearly haven't even read the complaint1. RAC you are a despicable organisation with no empathy or care for your customers and an absolute disgrace to the motor vehicle recovery industry., seriously consider who your breakdown provider is as you’ll regret the day you signed up as a RAC customer.