The RAC failed to respond to a breakdown for 16 hours and 22 minutes. Their communication with me included multiple lies which resulted in me staying with my car from 7pm-1am and then getting a taxi home. I was then required to chase them at 5am for delivery of my vehicle home which also did not happen. This resulted in me having 2-3 hours sleep only, meant that I could not work the following day and then ruined my weekend away as I was still catching up with lost sleep. I tried to address this with the RAC but they refused to escalate my complaint to their management team or to compensate me for this appalling service and loss of earnings. I also received a parking ticket which they stated they would resolve and did not which meant I had to spend more of my time resolving.