***WARNING*** If you own a Motorbike or Moped avoid the RAC Breakdown service, In my short of my current experience using this company.
My moped had broken down less than a mile from my home, I called the RAC Breakdown service, 3 hours later an RAC Mechanic turned up, he had a look around the bike and established the drive belt had snapped and said he would arrange for the moped (Which is quite heavy) to be transported home.
He dropped me off at home at 8 PM I got a text to say my moped would be collected within 90 minutes, no calls at 10.00 PM, I called the RAC Breakdown service and was advised and I quote, "can you go back to the bike and switch off the alarm, and we will arrange for the collection of the bike during the evening "(No chance as I would then be uninsured),
He said he would call me back within an hour, I went to bed at midnight as no call received.
Got up the next day to go to work at 06.30am, I checked my mobile phone and 1 missed call at 00.42am and another at 05.43am, I got home from work at 15.00pm another missed call at 14.46. I again called up the RAC at 1500 and was fobbed off to be told another team were going to call me, I got called an hour later to be told they cannot get to my bike for FOUR DAYS and he said, again they cannot guarantee that they can get to it in that time.
Remember my bike is less than a mile from my home, he gave a lame excuse that there was no bike transfer companies within 35 miles radius of where the bike is, but he said he would call me back in an hour, as I said to him, would the RAC pay, if I organised the bike to be collected by a company not on their list after I rattled off several locally on the internet that are not on their list, he said he would ask his manager if that was ok and call me back in an hour.
Again, no call back and now when I call the RAC Breakdown service, the operators say they will transfer me to another department and put me on hold for hours at a time and then nobody answers. so, I am in limbo now, my bike may be stolen by the time anyone reaches it from the RAC Breakdown service.
The service at the RAC is non existent, I have now arranged for my bike to be transported the less than1 mile to my home by a local professional bike pickup company less than 5 miles from my home, at my own expense, as I cannot take the risk of my bike being left at the side of a busy road for 4 or more days. the past 24 hours have been really stressful by the lack of service.
I would advise you take the breakdown service of Motorbikes and Mopeds off your list of vehicles you say RAC Breakdown service can help, as this is misleading , your company is not fit to service any bike rider in distress or their vehicle to be recovered in any given time.
One very dissatisfied RAC customer.