I broke down on M25 but managed to roll to A10 slip rd, phoned from dangerous situation 30 mins later highway patrol towed me to a safer position so rac reassessed my recovery and i then waited 5hours for a patrol man, who couldn't start the car ,as u had onward travel they r still assessing my situation its now been 7 he's and we haven't moved or been updated at any point everytime have had to phone with lies everytime i call, my girlfriend in tears no duty of care the worst outfit and company in the world