Reported breakdown at 11:02am, initial response to disable driver excellent less that 30mins fault diagnosed car needed recovery. That's when it went to wrong initial patrol response was unable to take 4 passengers, so recovery vehicle was requested to cut a long story short numerous phone calls and waiting in temperatures of 34 Degrees finally recovered in two stages to home total of 15.5 hours. The worst part was on every call to the RAC call centre they did not seem to have all the relevant information and to add insult to injury having written a letter of complaint and giving them 14 days to respond, and have still not received a response, and this is the service give to a customer of 20 years standing. It is my understanding that they should have booked a Taxi in first instance and that patrol that first attended should have recovered the vehicle.