If I could give Zero I would. I advised RAC my call out was a medical emergency, so I was assured I would be prioritised. 6 hours later roadside assistance recovered my vehicle then took it to a storage place miles away. Once again RAC promised my vehicle would be delivered first thing the next morning to the garage for repair however the garage never received my car & the RAC were unable to tell me where my car was. I had to be assigned a case handler to investigate the whole situation. My car was eventually found & I was lied to as they said they had attempted delivery to the garage & then I discover it never left the storage! I have RAC with my service plan, given the choice I would never choose RAC! What a disappointing service!