They refuse to tow me to a garage after my brakes failed, despite the fact that I had paid for this level of brake down cover. They claimed it was a pre-existing fault so they wanted to charge me £150 to tow me! First, they said it was a known manufactures fault with the car, then when I challenged that they tried to justify it on the basis of my MOT paperwork. My car had passed its MOT two weeks before, but an advisory on the MOT mentioned that the brakes might need looking at during the cars next service. I showed them the paperwork, being naively trusting, thinking it would help them diagnose the problem! Instead they jumped on that in order to justify trying to charge me £!50 to tow me 2 miles. They were actively LOOKING for any opportunity to charge me extra for the recovery service I had already paid for. When I asked the young man to wait for a moment while I phoned my own garage to check if they would tow it more cheaply, he became quite abusive and stormed off leaving my bonnet up and filler caps strewn over the ground! They were VERY unprofessional and unreasonable. Their attitude to me when I was in distress was predatory and perfidious. I have been a member for years but got a very nasty shock when I actually needed their help! membership number: 200110002834307