My son's car broke down few miles from home. It took the RAC over 30 mins for them just to answer the initial call. When we got through we were told it would be a 4 hour wait, after 4 hours wait we were told it would be a further 6 hours, then we were told it would be 14 hours or next day.. All this while my son was stranded a a busy junction.. Eventually we organised our own rescue. The RAC is a waste of time and money