May 2023 I ordered and purchased 4 tickets to Niall, went to accept and upload them 5 days prior to the show, only to get a message the tickets were accepted by another email address. Now imagine the 2 not only die hard fans like everyone else but 2 teens that both have a genetically inherited disability passed by birth mom(we adopted them both) Now a normal so called child you can explain what happened and they get that although the show said sold out there were still tickets and they would be replaced not these 2 their worlds ended all they could process was it was sold out as they had heard prior and me making the call to stub hub and that we didn't have tickets and they had told all their friends they were seeing him and now they look like liars. OMG it was a nightmare! I was offered 4 non comparable tickets by a belligerent associate, who was demanding I hit the accept button on the replacements and that would allow him to assign different tickets, with that I said absolutely not and then argued for 10mins as he refused to put me through to a supervisor, thankfully I finally spoke to an amazing associate ANDREW! So helpful and understanding he understood my frustration and upset he did ask his supervisor for some compensation for everything that had taken place including the inappropriate associate and because I was being given a full refund they wouldn't do anything. Now sure their guarantee says equivalent or comparable seats or a full refund, now that's great except tickets offered were worse or I could have a full refund again screwed either way as it could have issues again with replacements so you take the refund which is 3-5 business days to process so now I have to purchase 4 more which is another over $400 on my visa. And zero compensation! Do better #stubhub the only thing positive was ANDREW! Too bad there wasn't a way to rate the associate more need to learn from him, I do intend to call an lodge a complaint against the belligerent associate! It would also be helpful if you saw some acknowledgement in responses on here from stub hub!!