I had an awful experience with stubhub. I ordered tickets the same day as the event so I went through stubhub as I thought they were a reputable company. I was informed my tickets were transferred, however needed to be retrieved through a third party app called “AXS”. Stubhub also stated in their email that AXS would email me with directions on how to retrieve the tickets. They did not email me though. I then attempted to set this account up myself but I never received the tickets. I attempted to navigate stubhub for help but there was no direction as to how to proceed. Stubhub informed me the tickets would be sent to me within 30 minutes of the event but they never came. Despite my several attempts to retrieve them by the time of the event, I never received them so I had to purchase tickets at the event. I then called stub hub the next day to tell them I never received my tickets and that I would like a refund. They insisted that this was my fault as I should have known to call them before the event and not afterwards. I went through every email with the representative trying to locate that information and it simply wasn’t there. They refused to refund me for the tickets because the seller was already paid. Paid for the tickets I never received. Therefore, for any same day event, do not go through stubhub as they will not compensate you if the tickets are never actually sent to you.