Terrible experience! I purchased tickets for the Jodeci concert in Vegas July 6th, 2024 at House of Blues. I selected Balcony level seats and went through all the steps online. Once I received the confirmation I noticed different tickets were sent for General Admission standing room only. I contacted customer service and was given a bunch of excuses like the venue may have changed the tickets or the seller could've changed them at the last minute. I was told to send verification of my purchase and I would receive comparable tickets in the same section or at least Seated tickets. Over the course of 5 days I spoke to customer service to see the status of the request and they kept giving me the runaround. Finally today, the morning of the show they messaged me and provided the link to choose alternative tickets that are the same exact ones that were wrong in the first place! I again explained I am unable to stand due to medical reasons and they offered no solution.