If I could give them a 0 I would. The person on the phone did not speak English and could not explain why we had not received our tickets even after we gave her an order number. We bought our tickets in April. Our credit card was charged but the tickets are not showing up on the website or app. The only thing customer service could tell us is they contacted the seller and we would hear back in a few days. This was after we were put on hold over four times during the call. They did not seem to care or know to how to help. I will never buy tickets on StubHub again. Worst customer service EVER!!