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Anonymous
I usually don't write reviews but I wanted to write this one so other people don't go through what I did. I will NEVER buy through stub hub again. I was browsing LA Dodger game tickets and comparing prices. I clicked on 3 seats to see what the total was. I clicked "next" and the system took me straight to automatically purchasing my tickets without me even clicking a button! Stub hub has purchased $613 worth of tickets without me even clicking anything. I immediately called stub hub and spoke with Juan and Randy who were so UNHELPFUL!!!!. I was on hold for over 50 min to even speak with a supervisor who was so rude. told me basically it's not their problem and that on their end I did in fact authorize this purchase. They didn't seem to care about even trying to make the problem right. The supervisor himself was rude and just an a$$. No sympathy for what was happening to me that and over $600 had been taken out of my account. He told me to "relist" them for sale. I explained to him I could try but that is no guarantee that they would seel and I am still out over $600 then if they didn't sell. Informed them I could not afford this amount and needed a refund. Again, they didn't seem to care nor attempt to do ANYTHING for me. this was totally not my fault. I have bought tickets before from stub hub and normally there is about 5 other pages to click through before you "finalize" a purchase. There is an area to add insurance to your tickets, add parking, etc. I didn't click through ANY of that. The only reason it was able to purchase was because i had my card saved from previous purchases. I explained to stub hub that I didn't get the option to add any insurance to my tickets or even change the card to use. I explained to him that I didn't buy these months ago and not trying to cancel. I explained to him this literally just happened within the last hour and wanted to correct the issue. The supervisor didn't once apologize. He didn't once say he was going to look into their system. Didn't once offer to solve the situation even a little bit. I would of been okay to allow me buy cheaper tickets I could afford and refund me the rest, but no. They didn't care about anything I had to say. He kept giving me conflicting information and told me he couldn't disclose their policy on where times they are allowed to refund. What kind of nonsense is that??? never again will I ever buy tickets from stub hub. There is other sites that are way better and cheaper!!!!! Even if it was more expensive to go outside of Stub Hub I would just because of the way i was treated with this company.
11 months ago
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Stubhub has a 2.9 average rating from 3,411 reviews