Never use Stubhub!!! The last month has been a nightmare! I am so upset with Stubhub. I bought Taylor Swift Tickets in March for the 27 Jul Munich concert. It was mobile transfer on 11 Jul. Due to a change of plans we listed the tickets for sale on Stubhub in June, a month ago. The tickets were deactivated after a week due to the venue needing personal transfer. I told them under that logic I can't use the tickets either so want a refund. I called 4 other times and never got a resolution. I finally was able to CNX the listing and rebook and it allowed me to. A week later I went to lower the price and it deactivated my listing saying I needed to provide proof of Purchase. I spent 3 more days, and 3 more representatives trying to upload the data while asking all why do I need to provide proof of purchase from tickets I bought from them!!! I finally was able to get them relisted. We are up to 10+ calls to Stubhub over a 2 week period. Finally I found a buyer for my tickets. The buyer I bought it from moved the transfer release date for the mobile tickets from 11 Jul to 14 Jul, then just moved it to 27 Jul, the day of the concert! The previous representative said if by 9am Pacific Coast time the tickets have not been released they would refund the money. I called them just now and after 15 minutes on hold got disconnected. I have put in another phone call. Bottom line, reading these reviews below is exactly what I have been going through at Stubhub!!! I will never use them again. Please tell everyone don't use Stubhub. I even called AMEX to dispute the charge as a last resort. When you buy tickets at Stubhub the fine print says all sales final, no refunds, even if you end up not getting the product you bought!