Do not support these companies and buy through Ticketmaster, the original event or friends if at all possible!!!! I bought presale tickets from them. They are not guaranteed (only my money back if they aren't delivered to me THE DAY OF THE CONCERT). So now I'm stuck, with tickets I do not have in hand, tickets that I can not "sell" as I do not have them in hand (unless I go through their site exclusively and they make more $$$ off of them) and no guarantee I'm going to this concert with my family and the possibility of no notice we're not going until the day of the concert (so no time to possibly scout out new tickets). I already paid double what they would have originally cost. The purpose of buying tickets at more than they would have cost is because someone REALLY wants to go to that concert! To make it right Stub hub could 1: make sellers deliver tickets to their buyers 4 weeks prior to the concert (this would seem fair so they buyer knows they're definitely going or can make other arrangements) OR Stub Hub could guarantee THEY will insure/pay for like or better tickets the day of the concert if the seller can not perform their duties to procure the tickets to give to the buyer. Doing this, Stub Hub might actually LOSE a LITTLE profit but do WHAT'S RIGHT for their paying patrons and while still keeping their business flourishing. Such a shame....lesson learned...I will never use them ever again!