I am dissatisfied with the "help" I received online recently and felt as though the representative was rude, unprofessional and not at all understanding. I am incredibly busy, working 85 hours a week so it has been a burden for me to have to report the dissatisfaction of my order. The terms stated that I would receive premium parking and a meal and I did not receive either. I bought this specific ticket at this price because of the meal and parking but I got nothing. The representative told me I was supposed to call from the event. I never would have thought to do that because I was out, at a concert on my one night off in a long time. I spoke to some LiveNation reps about my parking and meal at the event and they told me to contact StubHub at some point. I wish I did it the day after, but again, my schedule is insane and if things were done properly the first time, I would not have to go chasing people down for incorrect and misleading orders. Customer service really is rude and a total joke. The one star rating here is no lie or mistake.