I bought VIP tickets for my friend and I from StubHub 5 months before the concert. A month later I got an email from Stubhub stating the buyer violated the Terms and Conditions. We would either be able to get comparable tickets, GA tickets or a refund. I had called about it and they said once it gets closer to the concert, I would get an email giving us further information. About 2 months before the concert I still had not heard anything. I saw cheaper VIP tickets on Ticketmaster. With the ok from a manager from Stubhub who guaranteed we can choose refund once we get the email I bought the tickets. The day of the concert I got an email from Stubhub that they have tickets for us, but no ability to choose refund. I called Stubhub on the way to the venue and fought with them for 1.5 hrs to give us a refund. They kept saying that since the buyer came through we have to take the tickets. After a long while I was able to talk with a manager who finally told me I will receive an email the next day providing me the option for a refund. 2 wks later I still have not received that email. What a nightmare!!!