Horrible...if you need to speak to a human being about getting a refund for your tickets (for a concert that was cancelled), you are transferred to the Philippines. The "rep" I spoke with was extremely rude and did not do anything to help me, he also refused to provide any kind of identification other than his made up name...he just kept repeating the email message I had received earlier. I asked to speak to his supervisor but the supervisor was "not available". These overseas call centers are not accountable to US laws and US standards and Stubhub knows this...do yourself a favor and NEVER place an order through Stubhub.