I purchased Foo Fighters tickets for my mom, brother and I. I ended up not being able to go because of work, so we tried to transfer the tickets from my account to hers. I don’t even know how to describe this process, it was utterly ridiculous. The in app directions on how to do this seemed simple (and should have been), but the buttons it said to press did not exist for us. We spent an hour on the phone with a customer service person whom we could hardly understand, and vise versa. My mom and I had to SWITCH PHONES for the weekend of the concert, because there was no other way we could figure out how she could get the tickets. Very unpleased. Will never use this site again