NEVER and I mean NEVER order from StubHub . I ordered general floor seat tickets but received tier2 standing room only tickets. The tickets were a bait and switch. I called, emailed, and had several live chats with their customer service and they all DENIED ME access to a supervisor and made up reasons why the tickets I received were correct even though they were not. I didn't know StubHub had horrible reviews. 1.1 rating and they are not accredited with the Better Business Bureau. The reps hung up on me, Lied to me, and gaslit me until I called and said I dont have a order number and wanted to give kudos to a rep. The supervisor immediately agreed with me and escalated the issue because the ticket description did not match the tickets sent to my email. HERE'S THE DILEMMA... they will only provide new tickets they have available which still might not be the ticket I actually paid for. This has been a horrible experience. I just wanted to take my aunt out for her birthday. 😢 stub hub requested the tickets back to compensate me. Took the tickets back and then sent them back 2 minutes before the concert and told me I was not going to be refunded. I had already changed plans once they accepted the tickets and did not see they sent them back until after the concert started. I hope this company tanks and has to pay everyone back.