I purchased Tickets in January for my wife's birthday to go see Post Malone. She has always wanted to see him. The concert is May 18th. I claimed my tickets and put them in my Google wallet on January 9th. April came and I took a look at the tickets and the status on the tickets had changed to "Invalid" "Free to transfer". I logged into my Stubhub account and it said my order had been canceled. I contacted Stubhub and they had told me to get ahold of Ticketmaster. Ticketmaster the "3rd party vendor" told me to get back in touch with Stubhub as they made the sale and it is covered by their warranty. Stubhub said my claim had been put in an "elevated" status and I was covered by the warranty. Why didn't they say that in the first place? They told me an email would be sent 1 to 3 hours before the event giving me the option of selecting comparable tickets or getting a refund. Really? 1 to 3 hours before the event? All the comparable tickets will have been sold off and only the cheap seat tickets would be left. Nice way to rip people off of their hard earned money. If I dont get the email I will continue to pursue this. This customer service is terrible! How does a ticket status just change and an order get canceled. I spent $1100.00 on these tickets, 6 calls, spending about 5 hours on the phone trying to get this resolved to no avail. It's now May 17th and I just called for the 6th time getting the same explanation. I hope this review comes across one of the artists screens and someone has a concious to hold these vendors accountable. Reading through some of the other reviews on Google I'm not the only one who has went through this. It's not fair and it's not right. I bought these tickets as a gift to make my wife smile and it has been a nightmare. I will not be doing this again. It's been a month of being stressed out, wasting time on the phone, seeing my wife disappointed and wondering if I am getting ripped off. Today is May 18th the day of the event. 3 hours before the concert they emailed me saying they had the tickets. The exact tickets I had purchased on January 9th! I have no childcare for our kids, no arrangements for parking and no US currency. I wasn't going to get these things until I knew i was actually going to go to the concert. Stubhub gave me a few hours notice with the exact tickets I had purchased 5 months prior. Why I couldn't be given the tickets I paid for January 9th in the past month is utter stupidity. This system is flawed and broken. I contacted them April 20th th about this and instead they wait till a few hours before the concert to give me my tickets. Now I will be out the money and my wife's gift. I will never be using this service again. As a family man I have been put in a situation with no good outcome. Words cannot express my anger but I hope it serves as a warning to others.