While accessing our tickets to enter the concert went smoothly, I did have quite a lot of trouble downloading them in the first place (even with the help of a friend and the support on the phone.) Also, I don't know if this is the correct venue to state this but the ADDED FEES were ridiculously astronomical. We bought expensive high end tickets on the floor and the fees were nearly equivalent to the cost of one ticket! And the "seats" were narrow folding chairs. The medium size man seated next to me was unable to keep his shoulder from touching me. Just what is the justification for additional fees?