Horrible, horrifying, and hapless experience! Chatted multiple times with virtual assistant, as well as live agents, to no avail! Eventually, the wrong ticket was sent the day of the event, past the start time!!! Requested a refund, which is in process, but of course, it will take 8 days to complete. A friend said they were not a fan of StubHub, I should have heeded their advice! Missed an amazing day of tennis at the DC Open as a result. The stress has me exhausted, as though I played myself, instead of being there to cheer on my faves. I'm one and done with this vendor! If I could give a big fat 0, I would! Total Ridiculousness -- attached are images of the ticket I purchased, and what was sent to me?!?!?