While the site is fine for transactions... do not trust their customer service department!! My daughter sold a ticket to Taylor Swift on StubHub last November by accident. She was beyond devasted as she only meant to post one ticket but she accidently posted two. The site actually allowed her to post the same seat twice!! She called immediately and they said they had to honor the process/contract... which is totally fine and acceptable. She was out over $2000 and is a university student and it was her fault. Hard lesson learned but I understand their contract language. What is not fine is what followed... a manager guaranteed as a special exception a 40% credit (for future concerts) as she had never used the site before. Here is the problem... it has now been 7 months with over 5 calls (usually 30 to 45 minutes) to different supervisors to re-explain the situation who all escalated the issue, read the notes in the file and promised since a manager guaranteed the approval it would happen and I just had to be patient and wait as these things take time. Today a customer service rep told me that I had been misled and that it was declined. I can completely understand why the rules are in place, however, once an exception is made from a "manager" representing your company, you would think they would honor that.