REFUND - They are refusing to refund my last two returns, £84 and £60. They claim it was paid to me, but I have a physical letter from my bank stating that there is no trace of the payments. I also have a screenshot of the bank mobile app showing no refunds. I called YOOX 5 times and complained. Each time they said someone will get in touch and resolve the issue. Then they send an email saying "we paid it, here is a code that proves it" and there is no way for me to respond. I am put in a position to forget the £144 that they owe me, and never shop there again.