Disgusting customer service, I purchased a Gucci scarve in March , sent it back as not happy without , waited for my refund, when tracking parcel see that it is stuck in Luxembourg. I contacted UPS who thought parcel was lost , contacted YOOX who told I would receive a refund within two weeks and here we are now May still no refund. I am now told parcel has been located being held by customs, this is a disgusting service the customer service people are extremely rude how they ever do this job I do not know. I have purchased some gorgeous items in the past but will never purchase from them again they simply do not like you sending anything back.