Absolutely shocking customer service! Returns process is a complete nightmare if you are returning from the U.K. I first returned an order worth over £900 nearly 4 months ago. Was told by ups that yoox provided the incorrect invoices and the parcel was returned to me. I contacted Yoox who then sent new invoices and when I arranged a collection I was told by ups that again they were not correct! Yoox insisted it was ups who had made the mistake both times and it took weeks to receive a new tracking number and invoices. Finally get the parcel sent out again on the THIRD attempt, but weeks later and still no word from Yoox to say they have received the parcel. I check the tracking and it says the parcel is being held at customs. I contact ups who say again the information is not correct so customs cannot clear the parcel. This started in May and it’s now August and Yoox customer service seem completely unbothered about the whole situation! They continue to say UPS are at fault and they will resolve the situation and then ignore my emails for weeks. I have called the customer service phone number and spoken to a woman twice now who was absolutely infuriating, completely unapologetic and just repeating herself that someone from the relevant team would be in touch. She actually had the audacity to argue with me and I had to force an apology out of her after 10 minutes of her offering none! I cannot believe this person is trained in customer care. I’ve been told that the parcel is now on the way to there warehouse and I will be receiving a email and refund this week, we’ll see. Absolutely fuming at the amount of time and energy I’ve wasted trying to get my money back for this one parcel. Even if Yoox did not provide the incorrect information multiple times and it was ups who were at fault; Yoox were so unhelpful and unapologetic when trying to resolve this situation and I have had to repeatedly chase them up for a response after being ignored for weeks on end. I used to order from Yoox all the time but after the complete lack of care and total disrespect shown to me as a customer I will not ever be ordering from them again.