I ordered MAISON MARGIALA BOOTS for my birthday $500 and i received POOR QUALITY. The bottom of the boots are horrible. It looks like someone has been ice skating with them or a return went bad. I called them for help and they advised they will email me. Okay... I get a email on TODAY from them with "return policy"? Why would i get this email? Is this a joke? I called them right away and a rep pretending to be the supervisor advised i was lying because i reported this 2 weeks after i received. So what? I opened it on my birthday and it was 2 weeks later not over 30 days. I then requested compensation and the lady spoke over me etc I requested another supervisor who was super sarcastic and nasty She told ME i wore them... how are you going to tell me i wore this if you are not me? What kind of company accuses customers for sending them poor poor quality? I am simply asking for compensation before i call my bank and dispute this and they were so nasty. The funny part is after i told them i was going to dispute THE ENTIRE DEMENOUR changed. Interesting. If I do not hear compensation from YOOX within 24 hours. I am calling my bank. NASTY NASTY COMPANY THEY WILL NOT HELP YOU! TAKE YOUR MONEY ELSEWHERE!