After reading the reviews I was very worried about my order. But I was pleasantly surprised, the response from their customer service was almost instant, shipped a second working day after I placed my order and took a day to arrive (I am in Slovenia, delivered from Italy)
I ordered the Buffalo boots and they are definitely genuine as I have another pair, therefore I know. Came with original packaging. It was my first purchase and I am very pleased. It’s a pity I can’t leave a review on their website.