Have been shopping with Yoox for over 7 years. Great products, great service, not once have i had an issue with them. I bought a top, that 2 days after i have received it, had a 15% discount on it, yoox were more than happy to refund the difference, no questions asked. Surprised to see bad reviews, some of them look suspect tbh, one mentioned it cost them £10 to return the item, well Yoox offer free returns, so their review is bolloxs, as are most of the negative reviews.