Placed an order via AbeBooks on 19/4/24 for a hard to find textbook. I received a shipping notification on 25/4 which gave me a tracking number and identified the carrier as Royal Mail. Incidentally, my credit card payment was taken on 19/4, the same day as my order. Upon attempting to track my delivery I found that the Royal Mail tracking app wouldn't accept the number provided, so I decided to leave it a few days and check again later, just in case there was a delay in Royal Mail entering it into their system. I tried again after the weekend, only to get the same result, so I queried this with GreatBooksUK and got the oft quoted 'bot' response which didn't address my query, but did state that they usually shipped with either Yodel or Whistl so I tried the shipping number provided with both of these companies, only to get 'unrecognised shipping no.' responses to both! It was only at this point that I started to have doubts about the wisdom of my purchase (not cheap at £46.65) and started reading reviews of the company, including those on this site. This really got me worried so prepared myself for the worst, and ensured I had copies of all correspondence etc. safely stored in case of what looked to be the inevitable problematic outcome. Today (30/04) Yodel delivered my package. The book was new (as quoted on the order), still wrapped in the publishers shrink wrap, and in perfect condition. I am very happy with it! Basically, my complaint with the company is the dire state of it's communication and documentation, which I found problematic, and I know from other comments on this site that I'm not alone. With regards to the product, I cannot fault them in any way. I have marked them down to 4 '*s' for the reasons already stated. I thought they deserved at least one positive review. Whether they can improve certain aspects of their business administration so that they can collect more positive reviews remains to be seen. I hope so!