Oscar Ferreira
I ordered a book as a gift to friend. On checkout, I entered the friend's as the shipping address, and mine as the billing address. On my order confirmation email I received my friend's name/address was listed, but not mine. I am now on my 4th email to Customer Service to make sure I get billed for the book, and not my friend. All AbeBooks replies have either been form letters about procedures, not addressing my issue or else stupid claims that the individual bookseller is the one responsible for placing the mailing address on the bill, not AbeBooks whose name is the one on the letterhead of the bill they emailed me. I feel frustrated, but realize the bigger headache it would be to cancel the order. I am a collector of books and have purchased from AbeBooks and other booksellers frequently over the past 12 years. In my opinion, all online booksellers have been going downhill steadily in their customer service for at least the last 4 years. It is sad & disappointing.
1 year ago
Read AbeBooks Reviews
AbeBooks has a 2.77 average rating from 69 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial