Anonymous
Horrible, they still using and old obselete tactics "Bait and Switcht". I placed an order on your website. The next day you notified me via email that the order was canceled, due to seller didn't have the book available, even thou you had it listed "for sale on your website". I went ahead and searched for another copy of the same book on your website, and found a different seller. I ordered the book. Well, well. I also received the "Defacto" email from ABebooks, "Your order was canceled". Again. I asked myself. How is that possible. I really wanted this book. I went ahead and searched for a more reliable, trustworthy vendor online. I found a copy of the book and placed the order. I tried to contact you via phone, but of course, you are using the "Coronovirus excuse". No phone calls. Ok. So I wrote via email. Instead of received a personalized response, I got a "Boiler Plate" response, repeated the same darn thing. The order was canceled and no charge. Even tho I stated on my email of the 2 separate orders I had placed, and yet both were canceled. I wrote again, and got the same response. Is there an echo on the internet? And that's is when I realized that Abebooks's customer serviced is based in a Developing country/3rd world, where they don't read or answer emails. Instead, you will get a "Boiler Plate". as shown on your Training Manuals. I wrote several times, got the same response. I was dealing with a computer not a human being mind you. I then received an email with a tracking number for a shipment. What shipment? All my orders were canceled. I contacted my bank and indeed there was a charge by Abebooks for the second order. Remember the pseudo "Customer support rep." Kept repeating me "Your order was canceled" because that was the easiest way to deal with a customer. Why bother to read the customer's emails? Then got another emails staying that I need to check my bank statements and dispute the charges with my bank. Come again? Did I read it right?????? I asked to escalate the issue. Again, I got another "Boiler Plate" response " we appreciate your business, we will refer your email to another department." I am still waiting, I guess I need to wait until there is a cure not a Vaccine for COVID19 before a human being will contact me from ABEBOOKS. As you can see, you have screwed up, not once, twice. Many, many times. You have total apathy for the customer and are hoping on the law of average that you will survive in this competitive world. But keep in mind, that every chance I get. I will tell people to STAY AWAY FROM ABEBOOKS, PERIOD !!!! So now I am facing with the extra book that I didn't have to get You are WORTHLESS.........
10 months ago
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