I went with ace working holidays in July 2025. We arrived in Aiya Napa ace working check in at 10pm who were also joined with working holidays. We stayed at waited at 1/2pm we still wasn’t seen while people who arrived after us at 11/12 were seen and sent to their accommodation. To the point where a few girls even said to the rep Amo “these girls have been here long before us see them first” and still saw them first. We put a chair by the door and said we will not move until we are seen next by the time we was seen Amo causally told us there are no rooms left in the accommodation you have paid rent, gas and electric for because we have over booked. You also have to pay £125 for 1 week off events that are claimed on the package. We said so what now? He put us in a managers room in Thomas apartment because they were on their honey moon for one night their suitcases, food drink everything was still in the room. We was told we are not allowed to touch the drink or anything in the room. We was then put in another ‘temporary accommodation’ for one night bear in mind we paid gas, electric and a ‘deposit’ upon arrival. We stayed in that accommodation with no air con for 1 week before we got our accommodation that was we meant to have from the start. We then arrived to our accommodation which was described as 2 rooms, 4 people per accommodation, kitchen bathroom etc. there was one room with 4 beds squeezed in the ‘kitchen’ was a fridge and a side with a sink. No cooker like advertised. I had to ask rep Amo for a hob he then brought us a camping hob and told us we had to buy our own saucepan. We had cockroaches, the shower leaked and after in your process of applying asking which job you like when you get there they will tell you you have to go find your own anyway. If you want to waste £600-£800 apply! I left my experience early.