Avoid at all costs. Similar to the other reviews. Ordered three items - one never arrived, one smashed up beyond repair and the other too low wattage to hot hold any food. Promised collection three times and they never showed. Refuse to refund without the items back but never collect it!! On last collection I was assured at 10.30am they would be there, called again at 5pm, told to wait until 6pm and still nobody. I send an angry email to which they told me it was my fault and that I had personally refused to hand over the items which is just a crazy lie! They will say anything to get out of refunding. Furthermore they have no service team and it is a legal requirement in the UK to offer service for products you are selling. Totally illegal, no morals and no common decency. Should be shut down.