I have purchased 12 storage boxes and 3 had broken lids. This was obviously purposefully done as they were at the bottom of the pile and that couldn't be seen from the outside. When I tried to get help I just got told their T&C protected them. So if you buy (which I wouldn't recommend) you should check all your items carefully as you have got 24 hours to contact them. Apparently it was 24 hours for delivery damage but in fact it was 24 hours for any damage (the damage I had was definetely not in transport!). Waste of time..Also if you email them make sure you take a photo or similar as I emailed them twice (albeit not in 24 hours!) and they denied seen my emails. By seen the amount of negative reviews I don't think they actually care to be honest