Ordered a coffee percolator which came damaged in the box. They offered a 10% refund which we accepted. This is were it all started to go wrong as the dispensing nozzle then would not shut off and put hot coffee over somebodies hand. Contacted customer services and they asked for a video of the problem, which was sent. They said cannot view it could I send again which we did and this is were it went really quite and we heard nothing for a fortnight. Contacted again and they denied ever receiving the second video which was sent again. Still waiting for a reply which was almost 5 days ago. Absolutely appalling customer service will never use again