Before reading my review, please look at the pictures to see why I am writing this negative review. I bought a phone from Affordable mobiles. When I received it, a message appeared on the screen stating the display is not genuine. Additionally, the battery capacity was only at 89% and the phone made a loud rattling noise. I requested a replacement. I had to wait a week for this to arrive as they refused to send a replacement before they received the old one. I had to borrow my daughter’s phone during this time as I could not afford to buy a temporary one. This was stressful. I received the second phone, and it was the exact same phone I had returned. Nothing had been fixed and no explanation was given. Very confused and upset, I phoned the company. After an hour on hold, I was told their technicians found no fault with the phone, so it was sent back to me. As you can see from the pictures, there was a clear and obvious fault. The screen was a cheap fake LCD instead of the genuine apple OLED. Things become even more upsetting. In total, I had to pay £36.03 in postage for the two times I had to send the phone back. I was reassured the company would refund me. Firstly, when I emailed for the postage refund, I was asked to send more pictures of the receipts. I think they hoped I would have thrown them away after taking the initial pictures. Then, I received an email stating they wouldn’t refund any postage because there was no fault with the phone. (Again, please look at the pictures, there was a clear and obvious fault!). I am shocked, appalled and utterly disappointed by the way I have been treated. I am a minimum wage worker and recent widow. The postage they refused to refund took me 4 hours to work for. The upfront cost of £360 took me 40 hours to work for. Please do not hand your hard-earned money over to this heartless company. Thank you.