Received a pixel 6 just over 12 months ago. Looked after perfectly and it abruptly stopped working. After returning to A1/ Affordable mobiles it took over a month to receive a response advising phone was beyond repair. Offered a 3 month old pixel 7a as a replacement which I assumed would be in a similar condition to the phone returned. Instead when it arrived today it had a significant scratch on the screen which is unsightly and would drastically reduce resale value. I informed A1 immediately and was told it was damaged in transit (not sure how when the packaging is immaculate) and I now need to submit a fraud report as I didn't sign for the package and wait for them to investigate. All this and I'm continuing to pay for a pay monthly phone I'm unable to use. You can't talk to anyone at A1/ Affordable Mobiles on the phone as they only offer live chat- which takes an age to connect- or email. Please don't make the mistake I have and avoid at all costs