I can't put into words how awful my experience has been with this company, from one issue to another they have totally messed me around when my phone was meant to be next day, it didn't arrive yet they sent me a contract starting on that day, told me I could have it sent to a dpd pick up point then said that was sent in error, i took a day off work then it didn't arrive on that day, and it isn't just DPD's fault because when I logged in DPD later that day I see a note from affordable mobiles 'parcel now set to send to a new address' ?! WHAT NEW ADDRESS?! Now have to wait for the parcel to go all the way back to them and back to me, I'm without a phone and I also ordered a charger and then they have the gall to email me an offer with the same phone 2 weeks later now at a lower price with no handset fee. I'm paying for my broken phone too which I can't even use cos the contract isn't up until I put the pac code in the new phone :( The most they are offering me is £10 good will gesture for the delay and I pushed for £20 but I really think they should take off the £49.99 cost of the handset at the very least especially if they're sending me emails promoting it like this, just so annoying and tbh mentally distressing. Use with caution, if you get your parcel I'm sure it's fine but if you have any issues they treat you like garbage. If I get the £49.99 reasonable amount of a refund back I will amend this review as it will show they actually listen. I lost a day's pay taking the day off for it only to not arrive and that's totally due to their incompetence as they'd said previously the day before SPECIFICALLY "IT WILL GO TO A DPD PICK UP POINT" but it didn't and that's their failing. Sort it out