I wasn’t happy with my service provider so cancelled within my cooling off period which they never actually cancelled and now 3 months later still being charged, i have contacted them and they are proving extremely difficult to deal with! Making me chase the old provider and chase them before they do anything with this! I got a contract through that company and when I cancelled and sent the phone back it’s up to them to cancel the contract which they haven’t! I would never use this company again and I advise anyone to do the same to save yourself stress and a lot of hassle.